Under the Government’s COVID-19 Alert Level 4 which has been put in place, everyone who is currently in New Zealand must now self-isolate - you must only make physical contact with those that you live with.

Further information on what this means in practice can be found on the COVID-19 website.

A TAS team member will work with you to understand your housing needs, identify temporary self-isolation accommodation options, and provide guidance on how to access support services.

If you need to find accommodation to self-isolate in, we can help. Please register your details by contacting us on 0508 754 163.

What happens after I register?

After registering your details, you will be contacted by a TAS team member. They will assess your needs and work with you to help you find suitable temporary self-isolation accommodation.

If you have tested positive for COVID-19, been exposed to someone who has tested positive for COVID-19 or have cold or flu-like symptoms, please call the Ministry of Health on 0800 358 5453 first.

If you develop COVID-19 symptoms after starting self-isolation, such as a cough, fever, shortness of breath, sneezing or a runny nose, call your GP (doctor). If you do not have a GP, you can call Healthline on
0800 358 5453.

Is there a cost for temporary accommodation?

There is a cost for temporary accommodation and we will work with each individual who uses the service about how to meet this cost.

If people cannot meet the costs for temporary accommodation themselves or through the support of other agencies, they will still be supported through TAS with suitable temporary accommodation. This helps ensure the safety and wellbeing of everyone in the response to COVID-19.

What is self-isolation?

Please read the Ministry of Health’s guidelines on self-isolation for all the information you need to know.

Ministry of Health’s guidelines on self-isolation [PDF, 1.5MB]

The dedicated government COVID-19 website has everything you need to know about COVID-19.

COVID-19 website

Information for people self-isolating in temporary accommodation

For anyone who has been placed into self-isolation temporary accommodation through TAS, please read the factsheet below. 

Self-isolating in temporary accommodation factsheet [PDF, 444KB]

Further information and support

If you are a visitor to New Zealand please contact your Embassy or consulate for guidance.

If you’re a New Zealand citizen or resident on a low income or benefit, you can contact Work and Income to see if you’re eligible for support.

Work and Income website

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